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Hillcrest Surgery 337 Uxbridge Road
Acton
W3 9RA
Tel: 020 8993 0982
Fax: 020 8993 0164
Email: hillcrest.surgery@nhs.net

 

How our appointment system works

 

1/3 of our appointments are available 4 weeks in advance.  These can be booked by reception staff or you online.

 

1/3 of our appointments are available 2 working days in advance.  These can be booked by reception staff or by you online.

 

1/3 of our appointments are available on the day for patients who urgently need to see a GP - you will need to speak to a GP before booking one of these as we need to ensure they are used by patients who need to be seen that day.

 

For patients who do not need to see a GP but need some advice we offer a number of telephone appointments each day.  The GP makes these calls after the end of morning surgery so will normally call you between 12 and 2pm.  You can book one of these with reception staff or online.

 

Extended hours  

For patients who find normal opening hours difficult (eg commuters and carers) we offer:

- pre-booked GP appointments Monday, Tuesday and Thursday 07.30 – 08.00am

- telephone appointments on Thursday and Friday mornings 07.30-08.00am

nurse appointments Tuesdays and Fridays 07.30-8.00am.

 

 

Online booking

 

https://SystmOnline.tpp-uk.com/Login?PracticeID=E85028

 

 

Please Note:  This surgery receives a high volume of calls between 08.30am and 10.00am and every effort is made to answer calls promptly and efficiently whilst continuing to provide a high level of care and attention.  We would therefore appreciate your patience and co-operation at this time by not calling our emergency line for appointments as this line must remain open for life threatening emergencies only.     

 

The Surgery is closed between 12.45 and 13.45 for administration                                                                  

 

Extended hours   For patients who find normal opening hours difficult (eg commuters and carers) we offer pre-booked GP appointments Monday, Tuesday, Thursday and Friday 07.30 – 08.00am.    We have nurse appointment available Tuesdays and Fridays 07.30-8.00am.


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