How to Make an Appointment

Appointments may be booked in several ways:

By Phone

Patients can book an appointment by calling reception on 020 8993 0982.

Online By Using Econsult

Econsult is available via our website.  Patients who submit an econsults will get a response by the end of the next working day.  Econsult allows patients to submit photos along with an explanation of their problem.


Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Appointment Types

We offer a range of different appointments at the surgery:

On the Day Telephone Call Back

Ring before 9am for a call back from the GP.  Patients who need to be seen face to face will be asked to come in but wherever possible we are dealing with patients by telephone and video consultation.

Due to the pandemic we are not offering pre-bookable GP appointments.

You are still able to book in advance with our Nurses and HCAs.

Please review our Surgery Clinics to see if the practice offers your appointment type, and duration of appointment needed (some may be unavailable depending on the pandemic and guidance issued to us by NHS England about which services are to continue.)

Early morning and weekend appointments

Not able to see the doctor outside of working hours? We offer early morning appointments here at Hillcrest Surgery and evening and weekend nurse and GP appointments at our local hub practice.

Same day emergency appointments

For urgent matters only.   Any patient calling after 10.30am will only be given a call back if clinics are not already full or it is a clinical emergency.

Face Masks

Please note that anyone attending the Practice will need to wear a face mask. We are happy to provide them. If you refuse to wear a face mask then for the protection of our other patients you will have to wait outside until you are seen and you will enter and exit via the doors next to the car park.  You consultation time will be kept to an absolute minimum.